The second learning activity assignment we got this week was to understand ideals. We was supposed to visit a well know retail outlet where their products are being displayed or distributed Since we dont have any shops like that here where i live, i decided to drive to Trondheim, where they have many shops just like this task asked about. I chose to take H&M. (Before going to the shop we should determine the following about their brand identity and, once at the shop, evaluate how they remain true to their brand identity or not.)
A) What brand identity element are they using in their logo, (abstract mark or word mark?)
The H&M logo is a word mark. Just like the logo of Coca Cola and Google. Simple red letters on a white background.
B) What do you think their brand ideal is?
“Our business concept it to offer fashion and quality at the best price” So i assume that their brand ideal is what they´ve said (quote)
C) How do they remain true to their brand ideal whitin their shops?
My experience with H&M is that they promise what they say. They produce quality products and keep the product at low prices.
D) Evaluate the customers experience according to the brand ideal (For example, if the brand ideal is “innovation”, do you get a sense of that ideal when you visit the outlet?)
“H&M offers customers inspiring shopping experiences in 51 markets, as well as through a growing shop online. The store that opened in Västerås in Sweden in 1947 has become a global fashion company. Expansion is long-term while maintaining quality, sustainability and high profitability.” Everytime i´m at H&M the store always is very organized. The staff is very helpful if there´s anything the customers need help with.
E) Evaluate the visual display of the products according to the brand ideal, (For example, if the brand ideal is “value”, is this expressed in the way they display the products?
“Displays, both in windows and inside, put parts of the current in-store selection in focus and provide styling tips and inspiration. Global display guidelines are created in a large “test store” near the H&M Head Office in Stockholm. Displays are changed frequently and themed around an association or a feeling, but always keep the clothes in focus.” It´s easy to see in the shops what news they have, and what´s on sale. Something else i like about some of the shops, is that they have organized it, so one floor is for children, one floor is for men, one floor is for ladies, and one floor is for hair products, make up, accessories and so on.
( I asked if i could take some photos inside the shops, but one of the staff said that i could take a photo at the logo, so i did. And you can see a bit of the shop. This was the Accessory floor.)